Resident Services

Welcome Castillo Apartments tenants. This page will provide you with essential information regarding your apartment such as upcoming renovations and relevant announcements to all of our residents.

You will also find a number of helpful links including a "Frequently Asked Questions" section below. We also encourage you to register your e-mail address with us so that we may inform you via e-mail of scheduled maintenance and other happenings that my effect you specifically.

Thank you for your patronage.

Frequently Asked Questions

Below is a list of some of the most frequently asked questions here at Castillo Apartments.

What test does signing a lease mean?

A lease is a binding legal obligation. You should not sign a lease unless you are sure you want the apartment.
What will happen if I sign a lease and decide not to come to PCT?

You are liable for the apartment. However, Castillo Apartments will accept a suitable sublet, or will try to re-rent the apartment. We have many people coming to our office, so it is very possible to find a new tenant if you give us adequate notice.
Will Castillo Apartments hold an apartment?

No, a signed lease is the only way to remove an apartment from the available list.
When is my rent due?

Your rent is due July 1st and December 1st, unless you’ve made other arrangements with us.
What happens if I am relying on financial aid to pay for my rent?

If you are relying on financial aid, you must tell us, and work out a payment plan. Once the plan is agreed upon, you should stay with it.
What is a damage deposit?

The damage deposit covers our expenses to repair your apartment if you engage in destructive behavior during the year.
Will I get the damage deposit refunded at the end of the lease?

If we find the apartment in the same condition in which it was given to you, you will receive the full amount of your damage deposit.
What is a "Condition Report" and why is it important?

When you receive your keys you will be given a Condition Sheet, on which you should note any deficiencies. We will attempt to correct them. At the end of the lease, we will compare your report with the condition of the apartment. This report prevents you from being blamed for damages done by previous tenants.
When may I move in and out?

August 14th, in plenty of time for registration and orientation, and May 8th, plenty of time after finals and graduation.
Where do I park?

Castillo Apartments offers some off street parking to tenants depending on the building. All others will be towed.
May I stay in my apartment during school vacations?

Yes.
May I rent during the summer?

Yes if you are a current tenant or have a lease for the fall.
Do I have to move my furniture home during the summer?

No, you may leave it in your apartment, or Castillo Apartments will store it for a small fee.
What about cable and computer hook ups?

All of our apartments are cable ready.
What does Castillo Apartments do to make the apartments safe and secure?

All of our apartments have locks, smoke detectors, and fire extinguishers. All of our buildings have locked front entrance doors, lighted parking lots and porch lights. Castillo Apartments also employs a night security officer to handle disturbances. All of our buildings are within the 500 yard perimeter around the college which enables our buildings to be patrolled by both the PCT police and the City police.
If I have a maintenance problem, what do I do?

We encourage tenants to report maintenance problems. We have a staff of three dedicated to maintaining our buildings 24/7. You should call the office to report any problems, and our office manager (Sandy) will create a work order on the computer. She tracks the status daily. We also provide a pager number for after office hour emergencies. You are renting our organization, not just an apartment.
Where do I do my laundry?

Many of our buildings have common area laundry facilities. For those which do not, we have keyed access facilities in centrally located places.
Do I need Renter's Insurance?

Normally you should be covered under your parents’ homeowners policy ,but it is best to check.
Why should I only rent from the PCT Approved List?

All buildings on the PCT list must undergo an annual inspection by the City Codes Department to certify health and safety requirements. Buildings not on the list may be unsafe and dangerous, and landlords may not reputable.
What utilities am I responsible to pay?

Check your lease in the utility section.
Why doesn't my electricity work?

{1} If electricity is your responsibility make sure PPL has provided service to your unit. {2} If so, or Castillo Apartments is responsible for electricity, make sure the breakers on in the on position in the breaker box- usually a grey colored box mounted chest high somewhere out of the way in the unit. {3} If you still have no electricity please call our offices.
What do I do if I smell gas?

If you have a gas stove the pilot light may be extinguished. Lift off the top of the stove by pulling gently and relight the pilot light with a match or lighter. The oven may also have a pilot light which is usually located in the very back top of the oven. If you still smell gas call PG Energy at the number above.
Can my friends or family park in my lot?

Only with a valid Castillo Apartments parking pass.
Do I need to vacate my apartment over Penn College breaks?

No. Castillo Apartments new policy allows all residents to reside in their apartments for their entire lease term.
When can I move in?

Castillo Apartments allows residents to move in after August 14.
What do I do if my toilet is running?

Lift off the top of the water tank. Make sure the chain that lifts the flap is not tangled. If it is tangled-gently untangle and seat the flap securely in the drain located at the bottom of the tank.

Services

PPL electric utilities

1-800-342-5775
www.pplelectric.com

UGI Penn Natural Gas

1-800-432-8017
www.ugipng.com

WR Sims Insurance

(570) 326-4188
www.wrsimsagency.com

Comcast (cable television and internet)

1-800-266-2278
www.comcast.com